Change Manager / ITIL Expert

• Practice Cloud & Infrastructure

• Technologies Infrastructure & Cloud

• Location Stockholm, Sweden

• Type Contract

Configuration & Change Manager (ServiceNow + ITIL)

Contract | Senior Level
We’re looking for a highly experienced Configuration & Change Manager with a rare blend of ITIL process expertise and hands‑on ServiceNow functional/implementation skills. This role is ideal for someone who can design practical, effective processes and translate them into real, workable ServiceNow configurations.

Key Responsibilities

• Lead change and configuration management across a fast‑moving ITSM environment
• Design ITIL‑aligned processes that work operationally (not just Visio diagrams)
• Translate process requirements into feasible ServiceNow workflows and configurations
• Coordinate with multiple teams during ongoing support and service‑desk transitions
• Manage dependencies, risks, and integration tasks across distributed stakeholders
• Ensure governance, controls, documentation, and reporting are consistently maintained
• Drive continuous improvement across ITSM processes and ServiceNow usage

Required Experience

• Strong ITIL background with deep practical understanding of change/configuration
• Hands‑on ServiceNow functional/implementation experience
• Ability to assess feasibility, effort, and complexity of ServiceNow process builds
• Proven experience in complex, multi‑vendor ITSM environments
• Excellent communication and stakeholder management skills
• Ability to work independently and drive accountability across teams

If you’re a senior ITSM professional who can combine process design with ServiceNow functional delivery, this role offers a high‑impact opportunity in a rapidly evolving environment.

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