SAP Ariba Project Hypercare Lead

• Practice SAP

• Technologies SAP Technology Jobs

• Location London, - None Specified -

• Type Contract

SAP Ariba Project Hypercare Lead 
6 month contact
Hybrid
Role Overview:
We are seeking an experienced SAP Ariba Hypercare Lead Officer to oversee post-implementation support and service transition for a newly deployed SAP Ariba solution. This role will be critical in stabilising the platform, supporting procurement teams, and establishing effective service delivery within a local government environment.

Key Responsibilities:

• Lead the hypercare phase following SAP Ariba implementation, ensuring system stability and user adoption
• Act as the primary point of contact for procurement stakeholders, providing expert product guidance
• Identify, manage, and resolve system issues, coordinating with technical teams and vendors as required
• Establish and embed service delivery processes, including incident, problem, and change management
• Support knowledge transfer and training for internal teams and end users
• Monitor system performance and drive continuous improvement initiatives
• Develop documentation, support models, and best practices for ongoing operations

Key Requirements:

• Extensive hands-on experience with SAP Ariba (e.g., Sourcing, Buying, Contracts, or Supplier Management)
• Proven experience leading hypercare or post-go-live support phases for SAP implementations
• Strong understanding of procurement processes and service delivery models
• Experience working with or within public sector / local government environments (desirable)
• Ability to manage stakeholders and communicate effectively across technical and non-technical teams
• Strong problem-solving skills with a proactive, service-oriented approach

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